20. Where any valid claim in respect of the goods which is based on any defect in the quality or condition of the goods or their failure to match their description is notified to GRANITE WORKTOP STORE. in accordance with these conditions, the Company shall be entitled to replace the goods (or the part in question) free of charge or, at the discretion of the Company, refund to the Customer the price of the goods (or a proportionate amount of the price) but the Company shall have no further liability to the Customer.
21. Except in respect of death or personal injury caused by GRANITE WORKTOP STORE negligence, the Company shall not be liable to the Customer by reason of any representation (unless fraudulent) or any implied warranty condition or any other term or any duty at common law, or under the express terms of contract, for any indirect special or consequential loss or damage (whether for loss of profit or otherwise) cost expenses or other claims for compensation whatsoever (whether caused by the negligence of the Company, its employees or agent otherwise) which arise out of or in connection with the supply of the goods, their installation by the Company, their use, and the entire liability of the Company under or in connection with the contract shall not exceed the price of the goods, except as expressly provided in these conditions. In no event shall the Company be liable to the Customer for any incidental or consequential loss, damage or injury.
22. The Company shall not be liable to the Customer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of the Company’s obligations in relation to the goods, if the delay or failure was due to any case beyond the reasonable control of the Company, including but not limited to acts oF God, war, riot, fire, flood, drought, exercise of government E C or foreign authority, contrary legislation, strikes, lockouts, trade disputes, import or export regulations or embargoes and difficulties in obtaining raw materials.
23. GRANITE WORKTOP STORE reserves the right to change these terms and conditions from time to time and when they affect current Customer orders the Company will advise the Customer accordingly in sufficient time to allow the Customer to amend or terminate the contract by written notice.
24. Either party may immediately terminate the contract by written notice if the other becomes insolvent or is deeded to be insolvent within the meaning of s123 of the Insolvency Act 1986.
25. Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to that other party at its registered offices or principle place of business or where a person is dealing as a consumer at such address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
26. No waiver by the Company or any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
27. The following information is principally designed to address issues that arise when specifying and working with granite and marble:
a. All reasonable effort should be made by the customer to ensure that cabinets are secured firmly to the wall, are level and have sufficient braces. It is also advisable to ensure the floor can support the weight. When handling granite the fitters are extremely careful, however no responsibility can be taken for damage to cupboard fronts or wall fixings and we would advise customers to remove them prior to fitting and / or remedial work.
b. Most granite supplied by the Company is 30mm in thickness (+/- 2mm) and most hobs supplied by manufacturers are in excess of this measurement. In the event that the fitters need to alter the cabinets by routing / cutting out sections or providing extra braces the fitters reserve the right to charge an extra £150.00 per cabinet at time of installation.
c. Templating and fabrication is not an exact science and slight tolerances in both overhangs and thickness are to be expected. Our fitting team may also need to chop out plaster. Every care is made when conducting such operations, but the Company do not take any responsibility for live plaster falls and it is the responsibility of the customer to make good these areas. Walls are rarely straight and as such natural wall gaps may occur. It is therefore advisable to have splash backs fitted unless the customer intends to tile.
Cut outs : Information supplied by the customer such as cut out dimensions, overhangs, splash backs, and positioning of cut outs given to the Company at the time of order or subsequently given by other methods of communication is the customer’s responsibility and no liability whatsoever can be taken for incorrectly advised dimensions.
d. Some flexing can occur on unsupported joints which can result in them opening and repairs may be necessary. However this can be exasperated by owners standing on their stone surfaces. The best axion is ‘use steps’.
e. POROSITY IN GRANITE : Granite surfaces can stain and are not impervious to damage. However they can easily last a lifetime if properly cared for
.f. Care must be taken to ensure any spilt liquids are mopped up immediately such as cigarettes, hot oil, lemon juice, wine, detergents, alcohol and acidic or alkaline substances. Remember, stones cannot be rendered impervious to all marking and staining.
g. For a long lasting finish granite and marble should be treated at regular intervals. Please view our site for recommended cleaning, polishing and sealing products.
h. The Company can provide not only polished surfaces, but also honed finishes. However we do not recommend such surfaces to be used in a kitchen environment.
I.Hit a stone with something blunt and heavy and the chances are it will crack. Granite is no different. Under the Company’s terms and conditions once a customer’s granite is fitted no responsibility can be taken by the Company for cracks or fissures appearing. To ensure your granite does not crack use a chopping board as a preparation centre and take care not to drop heavy objects onto its surface.
j. GRANITE WORKTOP STORE is happy to supply small samples of materia sized for postage at 100mm x 100mm.. However it must be remembered all our products are made of NATURAL ELEMENTs and can vary in colour. It is for this reason the Company cannot guarantee the colouring or character of stone delivered and fitted, as an exact match to any sample offered.
k. Granite is by its very nature a very dense and heavy material and weighs in excess of 90 kilos per square metre. We therefore will not provide lengths in excess of 3m. The Company also reserve the right to add joints where it feels necessary commensurate with health and safety guidelines and accessibility.
28. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.
29. The contract shall be governed by the laws of England and the Customer agrees to submit to the non exclusive jurisdiction of the English courts.
|STAGES OF PAYMENTS GUIDELINES|
|METHODS OF PAYMENTS / STAGE OF WORKTOPS BEING FITTED||BACS||CASH||DEBIT CARD||CREDIT CARD|
|STAGE 1||BOOKING FEE||10%||350||350||350|
|STAGE3||FABRICATE WORKTOPS (SET E.T.A DATE OF INSTALLATION)||40%|
|STAGE 4||ON INSTALLATION DATE||10% NEEDS TO ADD TO 100|
|PAYMENT CHARGES||COST OF TRANSACTION *Please check there will be charges depending on your method of payments||0%||0%||+3.25%||+3.25%|
|PROCESSING PAYMENTS ON TIME WILL PREVENT ANY DELAYS TO YOUR TURNAROUND TIME|
INSTRUCTION & GUIDELINES FOR KITCHEN WORKTOP INSTALLATION
|The Customer or their authorised representative must be present to walk the templaters and fitters through their requirements when they first arrive, and to sign off on the completed installation.|
|All cupboards should be levelled as far as possible and be secure with proper support for the weight of the granite. All cupboards should be firm and screwed to each other as well as the wall. This should be checked by the Templater and instructions given to the Customer if not. If there are several issues and the difference is greater than 10mm then templating will be cancelled and re-booked with a £200 fee being levied.|
|Cupboard doors should ideally not be installed until after the worktops are installed and any doors on existing cupboards removed prior to installation. This will minimise any risk of damage.|
|Undermount sinks should be installed and supported by wooden batons under the flange ready for templating and subsequent fitting. 5-10mm play should be given front to back and left to back in case of adjustment required at fitting. They should be fitted 1mm lower than the top of the units to prevent scratching|
|A metal bar (10mm thick, box section) should be inserted at the front of the cupboard containing the hob cut-out and large overmounted sinks, onto which the granite can be glued (to provide extra support for the strip of granite at the front). Alternatively a wooden baton can be used if there is no oven beneath limiting the space available.|
|Any void spaces for appliances should have a baton put on the wall at the back to support the back of the granite.|
|Platforms for islands/ peninsulars should be built and secure and ready to accept the granite onto their surface. Supporting legs should be used where appropriate and screwed into the wooden platform. The base should be completely stable and screwed to the floor if necessary.|
|All worktops (temporary or laminate) should be removed and hobs/ overmount sinks removed and disconnected ready for Templating and subsequently for Fitting the granite.|
|Consideration has been given to whether splashbacks or tiles to be placed on walls and therefore the level of tolerance required in the accuracy of the template and size of gaps where the wall is not straight. High points in walls should be chiselled back if required to enable a tighter fit at time of templating. The granite will ALWAYS be cut straight (at an angle if necessary) and it is the customer’s responsibility to resolve any gaps created if the walls are not straight and have bellies or hollows.|
|Joint placements always to be on the edge of a cupboard., or supported properly|
|Templates should be EXACT. Additional information such as measurements should be MINIMAL to reduce the likelihood of cutting errors. Splashback and polished edge requirements should be marked clearly on the template using 2 different coloured lines.|
|Access should be clear and the ground even to prevent injuries and breakage when the granite is being carried into the kitchen.|
|Templates should have sink and hob holes cut-out and the sinks and hobs placed inside to verify that they fit.|
|Templates with sink and hob cut into them should be placed on cupboards and the cupboards pencil marked to show where the wood needs to be trimmed and to confirm that the hole is in the correct place and not over a cupboard side.|
|The cupboards containing the sink and hob should have any impeding wood trimmed back to accept the hob or sink, by the Customer or their fitter, either at time of template or before the Granite Fitters arrive.|
|Consideration must be given to size of pieces and whether they can be carried inside depending on access.|
|Consideration must given to whether the templated piece is wider at the back or front and therefore whether the granite will be able to be slid in eg between cupboard and wall or 2 walls. Where the wall is wider at the back the edge of the granite should not follow this but should be cut square. A solution will need to be found by the customer for the resulting gap, eg tiles or splashbacks or re-plastering.|
|NO piece to be cut wall to wall if it would not be able to be fitted afterwards eg access insufficient or room too small to manoeuvre.|
|NO end panels or other additions need to be done AFTER templating.|
|If there is a large hob backsplash, have the walls been prepared to a robust standard to enable it to be glued throughly with no danger of subsequently falling? Fitters to make sure it is keyed into the wall thoroughly.|
|All walls should be fully plastered and painted to enable upstands to be bonded correctly and to avoid the granite being damaged if plasterboard and plastering is done subsequent to granite fitting.|
|Plinths should be removed before the Fitters arrive so that any final adjustment of levels can be made by adjusting the legs.|
|a) +/- 4mm overhangs|
|b) 4-18mm gaps to walls (depending on tile/no tile or upstand)|
|c) +/- 2mm thickness variation|
|d) Drainage grooves are cut flat, 5mm deep +/- 2mm|
|Grout any gaps behind upstands or worktops and walls in line with b) above|